Delivery details, made easy to follow.

Pwigs ships to most countries worldwide. Available shipping methods and charges are shown at checkout based on your destination and package weight.

Delivery estimates are in business days and may be affected by customs clearance, public holidays, incorrect addresses, or carrier delays. Duties, taxes, and other destination-country charges are not included in the shipping fee.

Tracking and order processing

Order processing can take up to 48 hours. You will receive a confirmation email after your order has been processed and a second email after it ships with your tracking number and a link to follow the package. Please allow one to two days for tracking information to appear. In rare cases, tracking may not update even though the package is still moving.

International taxes and duties

Customers outside the United States are responsible for applicable import duties, taxes, and other fees required by the local customs authority. These charges are paid to the local carrier or government and are not collected by Pwigs Hair or refundable by Pwigs Hair.

When DHL pays duties or taxes on your behalf so the package can continue through the destination country, the amount may be collected from you before or after delivery, together with any administration fee charged by the carrier.

Address changes and delivery issues

Please check your shipping address carefully and email [email protected] as soon as possible if you need to change it or cancel an order. We will do our best to help, but changes cannot be guaranteed once processing or shipment has begun.

If a package is returned because of an incorrect address, we can discuss reshipping it to the correct address or issuing a refund after it returns to our warehouse. Upgraded shipping fees are not reimbursed when the return is caused by an incorrect address.

Returns and delivered packages

Return shipping is the customer’s responsibility unless the return is caused by our error. Please review the Refund Policy before sending anything back.

All shipments include tracking with delivery confirmation. If tracking shows that a package was delivered to the order address but you cannot locate it, please contact the courier first so the delivery can be investigated.