Service & Guidance
Support that stays close to the order.
From the first question to the moment your package arrives, our team is here to make the experience clearer, calmer, and more personal.
At Pwigs Hair, we believe good service begins with honest information. We listen to customer feedback, improve our products and processes, and keep communication at the center of the shopping experience.
Before you order
- Clear product guidance: we answer questions about product details and available options with care.
- Responsive communication: our team aims to reply within 24 hours and checks messages regularly.
- Practical support: if you are unsure about a product, contact us before placing the order.
After your order
- Tracking support: once your order ships, we send the tracking number and delivery link.
- Order guidance: if something does not look right, contact us as soon as possible so we can review it with you.
- Return guidance: eligible returns and exchanges are handled according to our Refund Policy.
When your package arrives
Please check the appearance, quantity, accessories, and other order details carefully after delivery. Our shipments are handled by professional third-party logistics or courier companies. If an item arrives damaged, incorrect, or there is a delivery concern, please contact us so we can help review the next step.
A service promise with real people behind it
We aim to provide thoughtful assistance before, during, and after every purchase. We cannot control every carrier or customs event, but we will communicate clearly and work with you on service issues within our process.