Returns & Refunds
A clear path for eligible returns.
Please review the requirements below before sending an item back. Our team can guide you through the return process.
We accommodate returns and exchanges within 15 days of delivery for sets that have not been opened, worn, or tampered with. If the hair quality, color, or length is not right, email [email protected] with your order number so we can help.
How do I make a return?
Email us with your order number. We will provide the return instructions and the correct return address. Every returned item is inspected to confirm whether it qualifies for a refund. We recommend using a trackable shipping service.
What is the return period?
Unopened hair extensions may be eligible for a refund when returned within 15 days of the date you received them.
Why are opened hair extensions not returnable?
Human-hair extensions are a hygienic product. To protect the health and safety of all customers, opened items are not eligible for return.
Who pays return shipping?
If the return is caused by the customer, the customer is responsible for the return shipping fee charged by the selected courier. If the item is damaged or incorrect because of our error, the customer is not required to bear the shipping fee for that reason.
Can I return an item without contacting Pwigs or receiving an RMA?
No. Please contact us before sending a return because the return address may differ from the address used for the original shipment. An RMA also helps us track the returned product and process the refund. Refunds for items returned without prior contact cannot be guaranteed.
When will I receive my refund?
A full refund is issued to the original payment method after the return has been received, inspected, and confirmed. After sending the package, contact us with the tracking information so we can process the refund. Some financial institutions may take up to three business days, plus additional time for the refund to appear on your statement.