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Home > FAQ


Q: How many bundles do I need to make a full head?

A: For the short hair, it may need 2-3 bundles; And for the long hair, it may need 3-4 bundles. If you are not sure how many bundles for your full head, please feel free to contact us.

Q: What are the advantages of our hot sale products 13*6 lace frontal wig?

A: Lace size upgraded to a revolutionary 6 inches, which is a huge improvement, give you enough space to part the wig as you like.

13*6 lace wig made by 3D lace frontal. It is designed to fit your head and keep you comfortable to wear. This is especially beneficial to your natural hair look.

Q: What are the characteristics of HD lace?

A: Top quality transparent swiss lace; Lace is lighter and thinner; Invisible knots; Match all skins.

Q: How to measure your wig?

A: The length of Pwigs HAIR is measured from the backside of the head to the bottom, and the length of our wig is really sufficient. Curly hair needs to be stretch to straight to measure the length. For more detail pls view the description of wigs.

Q: Will this hair hold curls well?

A: Yes! Our hair can hold curls beautifully! We have some tips below:

1. Find the correct temperature for hair curling. We will suggest you raise the temperature little by little to test it out.

2. Time control is very important, we will suggest let the wand/curly sit on the hair for around 8~10 seconds with proper temperature.

3. Apply some hair spray will keep the curl pattern durable for the whole day.

Q: How to wash Virgin Hair Wigs?

A:  If you wear your wig every day, wash it once a week; Otherwise, wash it once every eight to ten uses.

1. Comb the hair to ensure there are no tangles. Turn the wig inside the cap outside.

2. Put the wig into 35-40* water, add shampoo into the water. Stir it evenly.

3. Gently press over hair for 10-15 minutes until it is clean. Don't rub with your hands.

4. Rinse shampoo thoroughly and pull conditioner into water. Stir it evenly.

5. Leave hair wig in conditioner for 10-15 minutes.

6. Rinse the conditioner thoroughly and use a towel to absorb the water.

7. Turn the wig inside the cap back, For a straight wig, choose one wide-toothed comb.

8. For a wavy wig, hold the cap by hand, shake it 5-6 times, run with fingers smooth gently.

9. Put the wig onto a wig standing and let it air dry.

10. Don’t make the hair under the blazing sun for quite a long time.  

Note: Never use products that contain sulfur.

Q: Can I Color My Pwigs Hair?

A: Yes, all Pwigs hair collections can be colored. However, we strongly advise that you seek a professional colorist to obtain optimal results and prevent overprocessing.

Q: How do I pay for my order?

A: We accept two payment methods online, one is a credit card, both visa card, and a master credit card are allowed. The other one is PayPal, you will be directed to the PayPal login page straightforward. We can also accept WesternUnion or Bank transfers if you haven't a credit card, please contact us for the payment information after you decide on your order.

Q: Can I pay through Paypal with my credit card?

A: Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.

Q: I have bought something but seen it at a different price on your website.

A: As an online business we act much faster in adjusting our prices in response to trends, stock, and demand from customers. It's our general view not to refund the difference.

Q: How long do you take to despatch an order?

A: Generally, we will despatch your order within 24 hours after your payment. And also we will use the fastest express company in China for your order. After we sent your order, in most cases, you need about 3-5 working days to receive it, so it is very fast. However, some customized hair may need to wait for 2 or 3 days, you can contact our customer service to know more detailed information.

Q: Do you guarantee delivery time?

A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you make orders 4 days in advance thus you will have sufficient time for shipping.

Q: Is there any hidden charges to my order?

A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different from the price of the product, but it's only less than 0.5% of the total price.

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.